Shipping Policy
- Carrier information: We work with the International Express including DHL, FedEx, UPS and TNT to deliver items.
- Guaranteed Delivery: With shipping by DHL, FedEx, UPS and TNT express, we only offer guaranteed delivery on certain delivery speeds according to the express policy. When guaranteed delivery is available on an order, we'll state this on the express’s checkout page, with the associated delivery date. Please note that all guaranteed delivery date is estimated date, the actual arrival and delivered date is up to your order shipping speeds and express plan.
- Shipping risk: Only if the item(s) shipped out from Robustel order center with Robustel carrier, all the shipping risk will be undertaken by Robustel as well as the risk will be transferred to customer when the item(s) delivered. All the shipping risk is undertaken by customer when the item(s) is being returned to Robustel order center, only if the item(s) received and confirmed by Robustel, the risk will be transferred to Robustel.
- Package: All item(s) list on Robustel online shop will be packed by carton, and we do not accept to use customer’s customized package demand. If item(s) being returned to Robustel order center, they must be packed with Robustel carton, and the package size, weight should be almost same with previous, otherwise, it may not be impacted with importing to China.