Purchase Terms
Purchases are supplied by Robustel Limited. Review the selected package, estimated delivery and import-charge responsibilities before ordering. Contact sales to confirm configuration, availability and purchase arrangements.
Import duties & taxes: buyer responsibility
Unless expressly included or collected in your confirmed quotation or order confirmation, destination import duties, import taxes and carrier clearance fees are payable by the buyer.
These charges are separate from product prices and shipping charges. Any import charges included or collected by us will be itemised in the confirmed order.
Please review this responsibility before accepting the quotation or making payment. For clarification, use Project enquiries.
Your hardware and software package
Robustel Limited is the store seller. The confirmed offer identifies the product, regional configuration, quantity, price, accessories and shipping charge.
For standard Store orders, see the product page for the shipping charge per order. One shipping charge applies to each order. Review the total shipping charge before payment. Confirm destination availability before ordering.
Software listed for your Kit is provided with its hardware and follows the same delivery schedule. The supplied configuration identifies the included versions, functions and applicable service scope; optional upgrades are separate.
Keep the confirmed quotation, order confirmation and invoice with your purchase record.
Delivery, returns and warranty
Estimated delivery is 7–15 business days, following the existing store guidance. Availability, destination and customs clearance can affect arrival. Software listed for the Kit accompanies the hardware.
For most eligible unused items in original packaging, request a return within 14 days of receipt and obtain RMA approval first. Non-quality return freight, taxes and related charges are paid by the buyer. Product-family warranties and mandatory rights continue to apply.
Project enquiries before ordering
Use Project enquiries with the product or Kit, quantity and delivery country. Include your existing Robustel distributor or integrator when relevant.
Your confirmed offer and applicable policies set the order-specific arrangements.