Prepare the account and device record
- An organisation-approved RCMS account and a named administrator.
- The gateway model, serial number, firmware version and present owner or registration status.
- An internet connection and a local contact who can check the physical gateway.
- The relevant RCMS service scope and the exact read-only task you want to verify.
Ethernet can provide internet access. Local E2C Factory acquisition and hosted RCMS connectivity are separate paths; an online gateway does not prove that a sensor tag is correct.
Agree account ownership and operator access
Record the organisation that owns the account, who administers it and which named operators need access. Review the available account-security and role controls with the administrator. Keep enrolment details, passwords and recovery information out of project briefs and shared screenshots.
Follow the model-specific onboarding reference
Open the official RCMS user guide and the gateway firmware documentation. Follow their registration and connection instructions for the selected service. Compare the serial number on the physical device with the intended account entry before completing registration.
If the gateway belongs to another account, resolve ownership with that account administrator or support team rather than creating an ambiguous duplicate record.
Verify identity and current status
Check the displayed model and serial number against the local inventory. Record the status or last-contact information available in the service and compare it with a current local observation. A familiar device name alone is not sufficient to identify the unit.
Perform one permitted read-only task
Choose a supported status view or diagnostic check allowed by the account role and service. Record who performed it, when it ran and the result. Have the local contact confirm that the observed result refers to the intended gateway.
Firmware installation, configuration changes and remote access to attached equipment require their own approved procedure and recovery plan; they are not needed to complete this first task.
Complete the handoff
- The physical unit and account entry match.
- The account owner and permitted operators are recorded.
- Current status is distinguishable from a stale observation.
- One allowed task has an observed result and a named owner.
- Service renewal and escalation responsibility are assigned for the project.
Keep this record with the OEM pilot baseline. Review software and service scope before requesting additional access, or return to the local data task.