Warranty Policy

Robustel warrants its products against manufacturing defects in materials and workmanship starting from their date of shipping out from Robustel’s manufacturing facilities within warranty period. 

Warranty Period

1. The warranty period starts from the product(s) shipment date.
2. Warranty Period for each product can be referred to the Appendix 1.
3. If the warranty period of the products have been extended, the warranty policy shall be implemented in accordance with the extended period.

Warranty Repairs

1. This warranty is limited to either the repair or replacement (at Robustel's sole discretion) of the defective product during its warranty period. Product warranties remain valid, provided that the product was properly installed and used. 
2. Robustel will not charge to repair product(s) that are covered under warranty terms and within the warranty period.
3. For products that are outside of the warranty period, or have been damaged by the user that is excluded from the warranty coverage, Robustel reserves the right to charge for repair work. 4. Products within the warranty period as specified in Robustel’s warranty policy and have not been excluded under any of the conditions specified in the Warranty Exclusions section, Robustel will
undertake one-way shipping cost and repair fee. 

Warranty Exclusions

1. Product warranty sticker or serial numbers are removed or defaced.
2. Products that have been subject to abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized repair, misuse, neglect, accident, alteration, improper installation or other acts which are not our fault, including damage caused in shipping.
3. Products damaged due to a natural disaster, including but not limited to lightning, flooding, earthquake, or fire.
4. Software Products.
5. Customized and original design manufacturer (ODM) products. The warranty terms for
customized and ODM products should be defined in the contract that governs the project. 

Out-of-warranty Repair

1. The Customer is responsible for the cost of shipping RMA devices to Robustel, returning devices back to the customer and any related customs or duty charges incurred.
2. If repair charges are incurred, Robustel will generate a proforma invoice listing all charges and await for Customer approval before performing any repairs.
3. Customer shall pay for the repairment cost based upon the payment terms on the proforma invoice.
4. If the Customer refuses Robustel’s repair service, Robustel will return the defective product
to the Customer at the Customer ’s own risk and expense. 

When RMA products are received at Robustel, it may take up to four weeks to diagnose the problem, repair the product, and ship the product back to the Customer. If your RMA request is urgent please specify it in your return paperwork.

General Product Warranty Period

Industrial Cellular Routers (R series): 2 years default, can extend to 3 years.
Industrial Edge Computing Gateways (EG series): 3 years default, can extend to 5 years.
Industrial Sensors (S series): 2 years default, can extend to 3 years.